Crap! We got another sale! Now what?
For some organizations, not just service companies, getting a sale can be downright inconvenient. For service companies, it means conveying to the customer their day of service, time of service, what the service will cost with taxes and fees, where they fall in the billing cycle (if applicable), crediting promotions (like free months or add ons), delivering materials (if applicable), entering their information into your billing and operations software (Quickbooks, SalesForce, etc), etc.
If you add mobile sales teams (door knockers), paper contracts, charity fundraisers, commercial sales, and a whole plethora of product and service types, not only does the probability of error increase exponentially, but so does the possibility of disappointing (and losing) your customer.
Raise your hand if you’re a service company with sales staff who’ve never made a mistake or angered a customer, and everything runs 100% smoothly from sales to billing/operations, your material delivery system is 100% efficient, and your staff works harmoniously, efficiently, and error-free, well then you can stop here. No one raised their hand? Sounds about right. So, read on.
SalesStryke streamlines all of this, and more. How? By first presenting the right product and pricing agreements (based on customer location) and collecting all of the sales field data at the point of sale. Point of Sale (POS) systems are absolutely commonplace. The hallmark of a good one is what happens behind the scenes. They’re not just fast, convenient, and preferred by the customer (read more about the online customer), the data they collect during the purchasing process is very valuable from an organizational efficiency and data accuracy perspective. In a perfect world, 100% data integrity would = no organizational errors, and no angry customers. Customers expect 100%.
After the customer selects their products, signs, and pays, the data collected by SalesStryke software kicks off a series of behind the scenes activities. A material delivery, purchase order, and/or work order is generated. All of the data required for billing and operations (name, address, product/services selected, etc) are available to access via an open API, or via an Export (.xls, csv, user-defined). Reports of sales activity can be emailed instantaneously or in user-defined intervals. This data efficiency applies to mobile users, your mobile team (or outsourced), or even the neighborhood champion who’s telling their neighbors about your company.
In the SalesStryke Enterprise system, your customer information is uploaded into your CRM system (SalesForce, Zendesk, ZoHo, etc.). This is what allows the system to verify if an online buyer is an existing customer or not (some companies give out promos/promo codes to new customers only –this is how you create service area density!). Every time a new customer is added, the CRM is populated with the customer attributes, services, products, and contract parameters. For commercial accounts, this is particularly valuable, as you can store lead data such as “when is the existing commercial contract up for renewal”, and a tickler to contact the customer.
Frankly, there are too many features to list here relative to efficiency, accuracy, sales, marketing, and connecting to billing and operations. If you’d like to learn more, contact us to schedule a demo. We’d love to show you this excellent solution!
SalesStryke: Target your Customers and Sell!